BE AWARE: Customised orders for advertising reasons can not be returned or canceled after production has started, since they can not be available to clients other than you. The only case a cancelation will be accepted and a refund 100% will be available towards you, is tho one that reach our office prior the start of printing process.
If a cancelation request of yours is communicated to us after printing is completed and before shipping, we will only refund to you the shipping costs. The printing costs including VAT will be withhold as our fair and legal compensation for our time and expenses for the specific production.
In case that you refuse to receive merchandise of good condition that produced for you, because you change your mind or any other reason, TERRA NAVIGA will not refund you at all if the merchandise is already arrived to you and the transaction will be considered by us as fairly completed.
TERRA NAVIGA is responsible only for refund for damaged pieces or lost advertising items because of the transporters mishandling as it’s been described in our shipping terms and cancelation policy sections in this website.