1) BEWARE: Customised items orders for advertising reasons are print produced on demand especially for you, therefore they can not be returned or canceled after production has started, shipped, or already delivered, since they can not be available to clients other than you.
2) The only case a cancelation will be accepted and a refund 100% will be available towards you, is the one that reach our office prior the start of printing process (proof of print order will be provided).
3). If a cancelation request of yours is communicated to us after print production is started or completed and before shipping, we will only refund to you the initial shipping costs, if you don’t wish any more to receive the merchandise. The printing costs including VAT will be withhold as our fair and legal compensation for our working time and expenses for the specific production, even if you don’t wish any more to receive the merchandise.
4). In case that you refuse acceptance of good standing customised merchandise that produced for and has been send to you, because you change your mind or any other reason, TERRA NAVIGA will not accept any request of return or refund towards you, at all, if the merchandise is already arrived to you and the transaction will be considered by us as fairly completed.
5) TERRA NAVIGA is responsible only for refund and not replace, any damaged pieces or lost customised items be it because of the transporters mishandling (as it’s been described in our shipping terms and cancelation policy sections in this website) or TERRA NAVIGA’s fault (bad prints or deformed items found within good standing package).