1) If a customer wishes to cancel his order he can do so within 14 days from receiving his order by sending an email through the contact form in our web site.
2) If cancelation notice is received prior to shipment, that is before we deliver the item to the transporter, TERRA NAVIGA will accept canceling and return customers payment 100%, within 48 hours.
3) If cancelation notice is arrived after shipment or delivery to the customer, it will only be accepted by TERRA NAVIGA if the customer return the items purchased on his own expense.
In that case, TERRA NAVIGA, will return customers initial payment, minus the initial shipping costs, within 7 working days after the returned items arrived in good condition to our premises (proof of arrival will be provided to the customer).
If the customer don’t accept and fulfil the above terms, concerning the cancelation of an order that arrived and stands in good condition, TERRA NAVIGA is not obliged to accept any compensation or refund of any kind towards customer and the transaction will be considered by us as fairly completed.
4) BEAWARE: For wholesale and bulk orders the shipping costs could be expensive. Returning a bulk order of good condition because you change your mind will be your obligation and will be on your own expense, before you can be entitled for a refund. So, it would be better for both parties to be speared from such inconvenience and time loss, by following a simple directive:
If you wish to purchase a large amount of any given item of ours for resale purposes, it’s better to order few of them so as you can be sure that they fit your needs and purposes, before you place a bulk order.
5) If any given order that has been send, retail or wholesale, has to be returned automatically because the receiver did not accept delivery of a good conditioned package or no one was there to accept it or the given address is incorrect and therefore the receiver can not be located by the transporter, the order has to be returned by the transporter only on TERRA NAVIGA’s expenses.
Therefore, if a cancelation is received after the occurrence of any of the above cases, TERRA NAVIGA will only compensate the customers initial payment, minus initial shipment costs and the return costs that occurred, within 7 working days after we receive the returned merchandise in our premisses (proof of arrival will be send to the customer).
6) If an automated return occurs because of the reasons mentioned in the above paragraph (5), TERRA NAVIGA will not proceed to refund if a cancelation request is not filed by the customer to our contact form in our official webpage: www.terranaviga.com, and until the return terms are fulfilled by the customer.
7) In case of a cancelation that occur on our part for any reason, TERRA NAVIGA will inform customer by email or telephone and refund his initial payment 100% within 48 hours from notice.